… or Rapunzel Reprised.
My last post was on 18th August, so we’ve clearly had a 5-week hiatus.
The intervening time has had our Flooring Man arguing the toss with Moduleo, the suppliers of our defective flooring. Going into any details of his wranglings with this particularly unhelpful company would be both an exercise in futility and would require a series in itself. Just as an idea, they apparently offered us ‘an allowance’, whatever that might’ve meant. Let’s see, we’re going to spend 10s of thousands on a new kitchen and have a substandard floor be its crowning glory? Another ploy was that, since the flooring had been put down, their technical department would have to come out to see it. That wouldn’t be able to happen until November. ¿QUE?
“Unacceptable” has been Flooring man’s response to them consistently.
It is worth pointing out that another flooring contractor has spoken of a similar problem with Moduleo. Flooring Man has now turned down two potentially lucrative contracts, one of which was a 200 m2 job, because the customers wanted Moduleo but he now refuses to do business with them. For anyone thinking of having any vinyl flooring, the message is clear.
One of the problems frequently encountered in business is companies playing the Covid-19 excuse. “There’s only one person on in our customer service department.” Covid-19 has become the modern equivalent of a Get-Out-of-Jail-Free card. Welcome to Covid Monopoly, a bored game by Joe Bozo. [Yes, I did spell bored that way intentionally.]
Anyway, Francine has delayed delivery of our new fridge for a second time and Flooring Man was now ready to rip up the defective Moduleo crap and re-screed our floor ready for our chosen replacement from, of course, a different company. [Kährs, since you asked.] This was done this morning and once again, with most of the ground floor being a no-go zone, Rapunzel is once again trapped in the tower. Since I was painting one of the bedrooms this morning, I am trapped along with her this time. That means I wouldn’t be able to hand wine to her through the banisters and we had to plan ahead and work out what to bring upstairs with us.